Distance Sales Contract

Seller Information
Company Name: ESPESYAL KAHVE GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Caferağa Mah. General Asım Gündüz Cad. No: 62, Interior Door No: 5, Kadıköy / Istanbul
Tax Office / Tax Number: Kadıköy / 3801361432
Phone: +90 533 441 37 40
E-mail: info@dabov.com.tr


Website: https://www.dabov.com.tr

This contract is issued in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation of Türkiye.

1. Parties

This Distance Sales Contract is concluded electronically between the Seller and the Buyer who purchases products via https://www.dabov.com.tr

.

2. Subject of the Contract

The subject of this contract is the sale and delivery of the products ordered electronically by the Buyer.

3. Product Details

The type, quantity, model, unit price, subtotal and total price including taxes are displayed at checkout.

4. Payment Terms

Payments may be made via credit card, debit card, or other available online payment methods.
If payment is not approved, the order will not be processed.

5. Delivery Conditions

  • Orders are shipped within 7 business days after payment approval.

  • Delivery is carried out by cargo companies operating in Türkiye.

  • Delivery times depend on regional distance, courier traffic and weather conditions.

Shipping fees are shown during checkout.

6. Right of Withdrawal

The Buyer has the right to withdraw from the contract within 14 days following the delivery of the product without giving any reason.

❗ Withdrawal right does not apply to:

  • Opened, tasted or used coffee or food products

  • Customized or personalized items

  • Products not suitable for return due to hygiene reasons

  • Products with expired shelf life

7. Exercising the Right of Withdrawal

The Buyer must notify the Seller by e-mail (info@dabov.com.tr

).

Returned products must:

  • Be unused,

  • Be intact with original packaging,

  • Preserve resalable condition.

Returns should be made via the carrier company directed by the Seller.

8. Refund Process

The product price is refunded to the Buyer within 14 days after the withdrawal notice is received.
Shipping fee refunds are made according to applicable consumer regulations.

9. Defective or Damaged Products

If the product is delivered damaged, a report must be issued with the courier at the time of delivery.
Failure to do so may transfer responsibility to the Buyer.

10. Dispute Resolution

Disputes shall first be resolved by negotiation.
If unresolved, the matter is subject to Consumer Arbitration Committees and Consumer Courts in Türkiye.

11. Enforcement

By completing the purchase, the Buyer is deemed to have accepted all terms of this contract.