Preliminary Information Form

Seller Information
Company Name: ESPESYAL KAHVE GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Caferağa Mah. General Asım Gündüz Cad. No: 62, Interior Door No: 5, Kadıköy / Istanbul
Tax Office / Tax Number: Kadıköy / 3801361432
Phone: +90 533 441 37 40
Email: info@dabov.com.tr


Website: https://www.dabov.com.tr

This form includes the mandatory pre-contractual information provided to the Buyer in accordance with the Turkish Distance Contracts Regulation.

1. Product / Service Information

Details displayed on the checkout page include:

  • Product name

  • Basic characteristics

  • Unit price

  • Total price including taxes

  • Shipping fee

  • Delivery address

  • Total order amount

2. Delivery Information

  • Delivery time: Orders are shipped within 7 business days after payment confirmation.

  • Delivery method: Cargo companies operating within Türkiye

  • Delivery address: As provided by the Buyer

Delays caused by courier companies are outside the Seller’s responsibility.

3. Right of Withdrawal

The Buyer may exercise the right of withdrawal within 14 days following delivery.

The right of withdrawal cannot be exercised for:

  • Opened, used, or tasted coffee or food products

  • Items unsuitable for return due to hygiene reasons

  • Customized or personalized products

  • Products past their expiration date

Withdrawal notification must be sent to info@dabov.com.tr

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4. Return Conditions

Returned products must:

  • Be unused

  • Be intact and resalable

  • Have complete packaging and content

Refunds are made within 14 days after receipt of the withdrawal notice.
Shipping cost refunds follow applicable legislation.

5. Payment Information

Payment can be made via credit card, debit card, or other available online payment instruments.

6. Complaints and Legal Remedies

Complaints can be sent to info@dabov.com.tr

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In disputes, Turkish Consumer Arbitration Committees and Consumer Courts hold jurisdiction.